FAQ
-
How can I become a partner?
Retailer application form is available on our website. Please click here to be redirected to the page.
-
Can I customize a wedding dress?
You absolutely can! Because we have our own factory and stylists that have decades of experience in fashion and tailoring solutions, customization is an option when you like a gown but want some alterations to really reflect you and your style. Please reach out to us to discuss your needs.
-
How can I place an order?
Once you become a retailer, you will have access to our membership portal. With your login credentials, you will be able to place a new order, track your current order and have visibity to live inventory!
-
How long does it take to receive my order?
From order to delivery, the standard time takes about 10-14 weeks depending on your order volume and customization. Express Delivery is also available for urgent requests.
-
Where are you based?
Our dresses are manufactured at our family-owned factory in Izmir, Turkiye. Our HQ is based in Ottawa, Canada.
-
What sizes of gowns available?
Our sizes range from 34 to 44. Plus sizes are also available with an additional cost.
-
How will I know which size to order?
Our Size Chart is available through this link. If you fall in between two sizes – for example between 38 and 40, we recommend you to order the bigger size of the two – 40.
-
How do you recommend to clean and preserve the dress?
Please follow our care instructions provided in the link.